Knowledgebase: X-Barcode/RMA
Error: Unable to create output file
Posted by Huyen Le Thi on 18 April 2014 11:27 AM

If barcode can not be printed and you get an error message similar to: "Unable to create output file

For example: "Unable to create output file: ../../www/media/barcode/pdf/product_barcode.pdf"

Two common reasons are either missing folders or missing folder permission. 

You can check and fix these issues by following these steps:

  1. Connect to your server with your website files over FTP/SSH.
  2. Check the path according to error (in our example the path is: “../../www/media/barcode/pdf

- If you are missing the folders in the path, you can manually create the lacking folder on your server

- If the folders are existing, check access permissions for the folders inside the "media" folder. Right click the folder and set permission to read, write, and execute (777).

 See screenshot for setting permission as below: (using FileZilla Client to connect server)



Attachments 
 
 set_folder_permissions.png (15.30 KB)
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